Refund & Cancellation Policy
This policy explains trial periods, plan cancellations, billing dispute reviews, and approved refund handling for Bponi Commerce subscriptions.
1. Trial period & activation
Eligible plans include a free trial period. You can explore all features risk-free and cancel before paid billing starts to avoid any charges.
2. Subscription billing
Subscription payments are billed periodically in advance. Paid cycles are generally non-refundable once the billing window commences.
3. Cancellation anytime
You may cancel your subscription at any time directly from the store dashboard. Your store features remain active until the end of your prepaid period.
4. Billing review & technical errors
If you experience duplicate charges, technical payment discrepancies, or system calculation issues, our team investigates and resolves them immediately.
5. Exceptional refund cases
In cases of verified service non-delivery or duplicate payment gateway transactions, approved refunds are authorized by management.
6. Payout method & timing
Approved refunds are processed back to the original payment method (bKash, Nagad, Visa, Mastercard, or Bank Transfer) within 5 to 10 business days.
7. How to request a review
To initiate a billing review or refund request, email support@bponi.com with your store ID, invoice number, and transaction receipt.